Take Your Business On The Road To Success With CRM Systems

CRM World & Summit Awards is a gateway of acknowledgment, cognizance, and networking. Delegates from various industries will take the center stage to deliver their experiences and discuss the business strategies accomplished through their CRM rollouts. Be it sales, marketing, or any other customer-centric activity, prepare yourself to be enriched by key industry insights.

The conference is a platform for collaboration & interaction to enable the attendees to augment their network umbrella.


Conference Abstract

Key Note Presentation

The future of CRM and Customer Engagement: Smart Assistants, Voice Technology, & Conversations

Panel Discussion

CRM Culture- Building Champions & Other Best Practices


The Role Artificial Intelligence (AI) is Playing in the future of User Interfaces and CRM


Understanding and creating Customer Personas & Journey Maps

Case Study

Strategies for Maximizing the Impact of your CRM Investments

Panel Discussion

Designing CRM processes for Integration of Sales, Customer Service, & Marketing

Panel Discussion

CRM Data Management- Optimizing Data flow and CRM in your integrated approach to Customer Engagement

Learning Lab Sessions



Shreyas Merchant info With over 20 years of experience in IT industry, Shreyas brings with him a rich delivery management exposure along with global Services Sales and pre-sales expertise. He manages Sales & Operations at Eternus Solutions and has a track record for client delight, passion for excellence & rigor in execution.

Excecutive Vice-President & COO

Eternus Solutions

Nikhil Mehta info With 20+ years of in-depth technology expertise, Nikhil has deep understanding of software development lifecycles and Global Delivery Model. A PMP professional himself for the last 10+ years, Nikhil brings in requisite expertise for intricate Project Management for complex Global Projects in Telecom, FMCG, Healthcare, Manufacturing and other domains.

Director, Global Delivery

Eternus Solutions

Prajakta Samant info Prajakta is a passionate practitioner of customer advocacy. She thoroughly enjoys driving technology transformations for large-scale global sales, customer service and marketing businesses across B2B & B2C organizations. Technology consultant by birth in industry, Prajakta has more than 13 years of expertise in enabling clients augment their ROI, improve process efficiencies & minimize the technical debt.

CRM Technology Evangelist

Eternus Solutions

Prasad Udupi info With a technological and entrepreneurial background of over 12 years in Enterprise Solution Architecture and Product Design, Prasad heads the Product Development initiatives at Eternus Solutions. He is deeply passionate about enhancing customer engagement and delight using innovation in technology and concepts of human psychology.

Head, Product Development

Eternus Solutions

Chaitanya Pandya info Chaitanya leads enterprise project deliveries at Eternus Solutions and has expertise across Salesforce offerings such as Government Cloud, Sales Cloud, Service Cloud, Marketing Cloud, etc. With over a decade of experience in enterprise cloud consulting and delivering bespoke CRM solutions, he enables large enterprises and governments from across the globe to strategically benefit from their CRM investments.

Delivery Manager

Eternus Solutions

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