MS SharePoint with SCOM – e-Governance – End to End Implementation – Success Story

Client Overview

Client is a Middle East based governing body and final authority that controls all the operations of a major international airport.

Client provides permissions for all operations including landing permissions for Aircrafts, licenses to Airline companies to operate from airports and all other necessary permissions required.

Business Challenge

Client was in need of developing a complete automated system for intranet and catering to enormous number of customers from entire world.

In addition to the global customer base, client system was to be integrated with local security agencies like police and other governing bodies. Additionally, the system requirements are stated below:

  • Multilingual Interface

  • Extremely secure system for internet users

  • Automation of 31 business critical processes for global customers including Airlines

  • Huge amount of data in form of documentation

  • Complex workflows with five or more approval levels

  • Digital Signature

  • Seamless integration with Payment Gateways and other Internal systems

  • Automation of nine separate departments with exclusive permissions

  • Installation, Configuration, Hardware and Software Recommendation

  • Monitoring of multiple heterogeneous datacenter environments, both on premise and on cloud, for continuous availability of critical business applications

Technical Requirements

  • Microsoft SharePoint 2010

  • Microsoft ForeFront Unified Access Gateway

  • Microsoft Search Server

  • Microsoft System Center Operations Manager (SCOM) 2007 R2

Solution Strategy

  • Eternus Solutions reviewed client’s business requirements and worked with the client to implement a new intranet and internet system based on Microsoft SharePoint 2010 with Microsoft ForeFront Unified Access Gateway.

  • Complete system reorganization and restructuring was proposed after complete system due diligence and feasibility study with detailed analysis of 1 month.

  • End users were involved during requirement elicitation and collaborated to finalize the system specification after seeking approval from Executive Management and Leadership team.

  • Eternus Solutions also extended Microsoft System Center Operations Manager (SCOM) 2007 R2’s extensive monitoring capabilities for client’s various enterprise LOB applications, for extensive monitoring and health check of client’s heterogeneous datacenter environment.

Implementation Details

The proposed infrastructure was completely based on client’s Government norms. The client Government guidelines were carefully reviewed to analyze and propose the solution. The solution was based on:
  • Microsoft SharePoint 2010 – Enterprise Edition
  • Microsoft Search Server
  • Microsoft Forefront for Unified Access Gateway
  • Microsoft System Center Operations Manager 2007 – R2
  • Six Server farm with 100% redundancy
  • Web Servers with DMZ Configuration
  • Storage Capacity with 12 TB Size on SAN Storage
  • High Availability infrastructure including Redundant Router pool
  • Complete Redundant Routers

Solution Components

  • Implementation of Intranet Portal with all Out of Box features
  • Implementation of News, Events, Media Gallery, Careers sections in full Ajax and JQuery
  • Integration with external systems
  • External User Registration
  • Anonymous uploads for external users for Careers in response of Jobs
  • Multisite Approach for Intranet and Internet
  • Document Management System
  • Single Sign-on
  • Extensive monitoring and health check for ensuring performance, health and availability of the datacenter environments, providing greater control and increased efficiency over the existing Microsoft infrastructure

Development Methodology

  • Development on Developer Sandbox
  • Evaluate and cover requirements using Out of Box features
  • SRS and Design documents to start building any new components
  • Designing and developing workflows
  • Extensive usage of custom Web Parts, Features and Solutions
  • Development using Microsoft standards and best practices
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