The client is a Europe-based leading water services provider, providing water supply to both industrial and domestic consumers.
The client was responsible for supply and monitoring of water distribution in eight cities within the country, covering a total area of 8000+ sq. miles. The client had multiple, disparate systems for managing its various operations like Asset management, Maintenance & break-fix repairs, Meter Management, Inventory management and Work Management. The client was facing challenges with monitoring and maintaining wanted to have a single unified system to manage and maintain all these processes.
The Salesforce-based Enterprise Asset & Consumption Management System needed to have the following features:
Multi-site asset tracking
Work Order History
Asset Criticality
Warranty Information
Hour Meters, Odometers, Consumption Meters and their maintenance & management
Calendar and Meter-based scheduling
Automated Work Request Entry
Downtime tracking
Inventory Management
A mechanism to view billing information such as latest bill, previous bills, current payment options, contract length and transaction history
Integration with external systems for data presentation and water alerts and news
Value Added Services for end users such as Water Efficiency Audits and leakage fixes
A mechanism for end users to review consumption and billing data
Ability to live chat with client support team
Visualforce
Apex
JSON
JavaScript
JQuery
HTML/CSS
Service Cloud
Web Services
Eternus Solutions reviewed the objectives and worked with the client to implement a single integrated solution to aggregate data from various external systems by leveraging the Salesforce Sales & Service Clouds and Apex and Visualforce as the implementation technology stack. This implementation included the following:
Comprehensive solution for tracking the inventory, asset and their requisitioning through a single, unified system
Automated system for logging and managing work requests for repair and maintenance
View and display warranty information for all spare parts, along with their inventory details
View consolidated billing and invoice information
Display water alerts relevant to properties along with details
Implementation of Service Cloud for provision of capability to raise and monitor cases, and live chat with the support team
Water alerts through external web services, triggers, classes and Visualforce page
Email and SMS notifications
Third Party Integration using external web services for After Hours support
Email Service for Work Request Entry
Configuration of new page layouts, profiles and flows for implementation of requisite functionality
Data Model changes, configuration of roles and profiles to align the business process
Build new business process triggers, classes and Visualforce pages
Test with input from client end users
Functionality release to Full Copy Sandbox upon successful tests
Functionality release to Production upon successful FCS tests
Development using SFDC standards and best practices
