Client Overview

Client is one of the most diversified India-based Non-Banking Financial Company (NBFC) in the market catering to more than 5 million customers across the country. They pride themselves for holding the highest credit rating of FAAA/ Stable for any NBFC in the country today. Their product offerings include Consumer Durable Loans, Personal Loans, Loan against Property, Small Business Loans, Two-wheeler and Three-wheeler Loans, Construction Equipment Loans, Loan against Securities and Insurance Services.

Business Challenge

• The client needed a solution to –

  • Improve lead data extraction efficiency from a massive database of around 1.8 million records in a precise manner

  • Increase the lead conversion rate

  • Extract lead information faster and market their product offerings to customers in an automated manner using various channels such as Email, SMS & Tele calling

• Previously these activities were a manual affair, which lacked in –

  • Accuracy

  • Speed of extraction

Technical Requirements

• Visualforce

• Apex

Solution Strategy

To address the business requirement, client gave a mandate to Eternus Solutions to implement a new solution. Eternus Solutions team reviewed the client’s business objectives and worked with the client’s Subject Matter Experts (SMEs) to implement a new scheduling system based on Force.com’s Batch Apex and Apex Scheduler technologies.

Eternus Solutions team was approached to this solution is the following manner:

• Prospect data points were loaded at each branch on a daily or weekly basis. The new data points were segregated into clusters based on the business data available and classified into channel buckets based on their ageing in the system.

• The leads were processed through a series of marketing campaigns depending upon their cluster and assigned channel buckets until they were converted into opportunities for business.

Solution Components

• Customization of existing Standard objects

• Creation of new objects

• Triggers/ Workflows, Classes to manage the business work flow

• New custom Visualforce pages, triggers and workflows aligned to various processes

Development Methodology

• Development on Developer Sandbox

• SRS and Design documents to start building any new components

• Designing and developing workflows for various processes

• Extensive usage of Trigger, Classes and Batch Apex, Schedulers to write custom logic

• Coding using best practices and SFDC standards