The client is one of the leading innovation-driven pharmaceutical companies in the APAC region, which has a history of working in synergy with its global network of technology and commercialization partners to develop and market unique, safe therapeutic compounds and products using ingredients from natural resources.
The client had automated their business processes using Salesforce CRM and Force.com platform. One of the automated processes included processing of agreements for the Legal department. The customer account and contact information was captured in the system. The details of the agreements and the links to the actual contract documents were captured in the Legal Department section and workflows were set for email notification for account creation and other processes.
There was a need to systematically monitor the progress of each contractual document and obtain a clear snapshot of ongoing contract negotiations and the status of each contract.