SFDC – Healthcare – Process Automation, Implementation _ Development – Success Story

Client Overview

Client is an Asia-based Healthcare organization involved in the discovery, research, development, validation and commercialization of unique, safe, natural compounds that have therapeutic properties in the human and animal health markets. Client is focused on strategy development to generate compounds for development into natural and safe therapeutic products for commercialization.

Business Challenge

Client was processing Regulatory Affairs or RA request and RA initiation through manual approval forms for review and approval of various departments. They were maintaining request status and remarks of each department through excel spreadsheet. This manual process was inefficient, complex and long to achieve desired business objectives.

  • To overcome through this inefficiency, the client decided to develop a cloud-based RA Process Automation application using Salesforce platform. The application needed to be innovative to accommodate growth to evolve business.

  • The objectives of the RA Process Automation application is to automate current manual process and implementation of standardized business rules and terminology across departments. It included development of the following functionalities:

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