SFDC – IT Services – Offshore Staffing – Success Story

Client Overview

Client is a US based IT service provider, which is focused on providing cloud-based solutions to the enterprises. Client offers a full suite of cloud strategy and implementation services.

Business Challenge

The client was looking for an offshore vendor to partner with, in order to engage few offshore consultants to work for its development requirements. It posed the following challenges:

  • Enhancements to client’s existing applications and products

  • Custom development of new functionalities or system modules

  • The client wanted the Eternus Solutions consultants to help in the following area:

    • Product and Application Development

    • Enterprise Services

    • Support & Maintenance

Technical Requirements

  • Salesforce.com

  • Visualforce

  • Apex

Solution Strategy

Eternus Solutions has the ability to deliver quality solutions through its key engagement levels. Eternus Solutions was engaged with the client in the capacity of an Offshore-based Delivery Center to take care of their complete operations.

  • Offshore based center to manage complete development.

  • Product Development: Developed the highly complex, core areas of various products using Agile methodology.

  • Application Development: Developed the new applications and solutions for the client as per the requirements, using Agile development.

  • Enterprise Services: Team for maintenance of the products already installed with the customer, which included customization and product enhancements. Team was required to understand complexity of installed products, business and environment and deliver on time.

  • Support & Maintenance: Support all live issues faced by the customer in the existing product implementations and provide resolution to complex and critical issues within SLA time.

Engagement Details

Eternus Solutions team worked on multiple projects for the client that involved development of applications, solutions and functionalities, pre-sales support and test code development. The details of these projects are enlisted below:

Consulting and Project Oversight Services

  • Consulting, Business Analysis and Pre-Sales Support

  • Research and Development activities

  • Monitor and manage effort estimation, impact analysis and solution approach
  • Project Oversight Services: Project Management and Solution Architect

EMC Leads Object

  • Development of lead scoring and lead conversion process, triggers, workflow and validation rules implementation, list views configuration etc.

  • Packaging and deployment of all components on hosted infrastructure

Community Features

  • Development of out-of-the-box web-to-case form, users, reports, emails templates etc.

  • Test code development

EMC Campaigns

  • Development of opportunity values and lead status counts population on the campaign object

  • Association of each lead with a campaign

  • Test code development

  • Packaging and deployment of all components on hosted infrastructure

To-Go Insurance

  • Development of bulkified trigger to update monthly payment status field on opportunity based on the related payment record

  • Test code development and unit testing

Island Restaurant

  • Development of bank account and credit card wizard, bank and credit card summary page, summaries on account page, opportunity triggers to copy summary data and location trigger on account

  • Data migration

  • Test code development, code review and bug fixes

Share This Case Study