SFDC – Media _ Entertainment – Custom Development – Success Story

Client Overview

The client is a Europe-based Media organization that handles installation and setup for satellites, TV cable connections and set up of additional equipment like set-top boxes.

Business Challenge

The client wanted to automate its Lead Management and Installation Management processes with the help of a Salesforce implementation. This would consist of the following:

  • Capturing leads in the system from various sources, score and nurture them through the entire lifecycle

  • Allocation and management of client visits

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