SFDC – Media _ Entertainment – Implementation _ Custom Development – Success Story

Client Overview

The client is an APAC-based firm that leases satellite channels and subscriptions to consumers.

Business Challenge

The client wanted to develop a custom solution on the Force/com platform to manage its Outage Management and automate the ticketing system that would look into the uptime measurement and management and issue management pertaining to satellite downtime, user errors, equipment failure, broadcasts and any other issues.

Technical Requirements

  • Force.com

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