The client is a US based Service Provider, offering products and professional services that help nonprofits, public media stations and institutions of higher education to unlock the value of their greatest It is a leading enterprise nonprofit Constituent Relationship Management (CRM) solution provider.
Nonprofit organizations are often held back due to lack of an upgraded, improved or modernized Constituent Relationship Management. The most commonly faced problems are:
The existing technology for CRM has not evolved with the growing social, mobile and online disruption in the industry
Most of the CRM solution suites are not available online or on mobile devices and lack integrated, multi-channel customer service capabilities