The client is a Europe-based water distributor and supplier, responsible for distribution of water and management and regulation of water supply, along with related maintenance work in the area.
The client was responsible for supply and monitoring of water distribution in the locality. For this purpose, client was storing information in a third party system RapidExtra. The client wanted to implement Salesforce Communities to replicate this functionality within the Salesforce environment.
The Salesforce Communities-based implementation needed to have the following features:
Access to customers to customer and property information