SFDC – Utilities – Communities Portal GÇô Implementation and Development – Success Story

Client Overview

The client is a Europe-based water distributor and supplier, responsible for distribution of water and management and regulation of water supply, along with related maintenance work in the area.

Business Challenge

  • The client was responsible for supply and monitoring of water distribution in the locality. For this purpose, client was storing information in a third party system RapidExtra. The client wanted to implement Salesforce Communities to replicate this functionality within the Salesforce environment.

  • The Salesforce Communities-based implementation needed to have the following features:

    • Access to customers to customer and property information

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