SFDC – Utilities – Custom Development – Success Story

Client Overview

The client is a Europe-based leading water services provider, providing water supply to both industrial and domestic consumers.

Business Challenge

  • The client was responsible for supply and monitoring of water distribution in eight cities within the country, covering a total area of 8000+ sq. miles. The client had multiple, disparate systems for managing its various operations like Asset management, Maintenance & break-fix repairs, Meter Management, Inventory management and Work Management. The client was facing challenges with monitoring and maintaining wanted to have a single unified system to manage and maintain all these processes.

  • The Salesforce-based Enterprise Field Services Applications suite needed to have the following features:

    • Multi-site asset tracking

    • Work Order History

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